Frequently Asked Questions
Q: My recipients country isn’t on the drop down list?A: The item you have selected may not be suitable for delivery to that country. We have a range of items specifically tailored for worldwide delivery. You can view this range in the Ship to country destinations.Q: How will the recipient know who sent their gift A: A gift card will accompany your gift with your personalised greeting. Please complete the greeting card field in your shopping cart with your message. Q: Why can’t I proceed without filling in the recipients telephone number A: All gifts are shipped by courier. To ensure timely and efficient deliveries our couriers may need to contact recipients to get directions if required.
Deliveries cannot be guarenteed without the correct information.Q: How long will my item take to be delivered?A: Click here for details on shipping lead times.Q: What happens if a person is not in?A: If the recipient is not at home a calling card will be put through the letter box if accessible to inform them of the pending delivery. They can then contact the Shipping Company to arrange a suitable time for the delivery. Or alternatively the parcel may be left with a willing neighbour. Q: How can we be sure that our gift arrived?A: Click here for details on how to track your orderQ: How much extra is shipping?A: Shipping charges will differ depending on your order value and your shipping destination. You can view delivery charges in the product information or you can Click here to see full shipping informationQ: How is VAT/TAX is charged on my order?A: No VAT is applicable on gifts being shipped outside the EU. Click here for full details on Tax/VatQ: Will my Credit Card details be secure on your website?A: Yes, we are 100% secure. The shopping Cart section of our website uses Comodo SSL security to encrypt your Credit Card details.Q: What methods of payment will you accept?A: We accept all major credit cards, Visa, American Express, MasterCard, Paypal, Visa Debit, 3V, Laser.