Frequently Asked Questions

Q: How much is shipping?
A: Shipping is $6.95 per shipping address, this applies to all shipping countries.

Q: Where do we ship to?
A: We ship worldwide.

Q: How long will my order take to be delivered?
A: Shipping times vary based on items purchased. Most orders are delivered via USPS. Click herefor details on shipping times by destination.

Q: How can I track my order?
A: Click here for details on how to track your order.

Q: My desired delivery destination isn’t on the drop-down list?
A: Delivery to your destination may be restricted due to local import regulations.

Q: What Tax/Vat is charged on my purchase?
A: No Tax/VAT applies to products shipped outside the EU. 0% tax applies to products ordered outside the EU for delivery outside the EU. For example, if you place an order within the USA to be delivered within the USA, 0% tax is charged on your order. If your delivery destination is within the EU, you will pay Tax/VAT at the standard rate of 23%.

Q: I cannot log into my account - how do I order?
A: You can request a new password. Or you can place an order without logging in by selecting “Continue as a guest” at checkout.


Q: How will the recipient know who sent their gift?
A: A gift card including your personalised greeting will be sent with your purchase. Enter your personal message in the greeting card field in your shopping cart.

Q: Why can’t I proceed without entering the recipient’s telephone number?
A: To ensure timely and efficient deliveries our couriers may need to contact recipients to get directions if required. Deliveries cannot be guaranteed without the correct delivery information.

Q: What happens if a recipient is not at home?
A: The courier will leave a calling card notifying the recipient of the pending delivery. The recipient can then contact the courier to arrange a suitable delivery time. Where possible, the parcel may also be left with a helpful neighbour.

Q: Will my Credit Card details be secure on your website?
A: Yes, all details are 100% secure. Our Shopping Cart section includes Comodo SSL security to encrypt all Credit Card details.

Q: What methods of payment do you accept?
A: We accept all major credit cards, including Visa, American Express, MasterCard, Discover, Paypal, Visa Debit, 3V.


Call Us:
USA Toll Free: 1-800-707-5037

Rest of World: +353 1 861 1590


 

 

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