Frequently Asked Questions

Q: How much is shipping?
A: Standard worldwide delivery via post is $6.95 per order, regardless of how many items. Express delivery via DHL Express is $24.99 per order, regardless of how many items.

Q: Where do we ship to?
A: We ship worldwide. Due to some countries' customs regulations which are beyond our control, there are certain countries we cannot deliver to. If you do not see your country in the delivery dropdown menu, unfortunately we cannot to this country.

Q: How long will my order take to be delivered?
A: Shipping times vary based on items purchased. Most orders are delivered via USPS. Click here for details on shipping times by destination. Extreme weather conditions and customs security delays are outside of our control.

Q: How can I track my order?
A: Click here for details on how to track your order.

Q: What Tax/Vat is charged on my purchase?
A: No Tax/VAT applies to products shipped outside the EU. 0% tax applies to products ordered outside the EU for delivery outside the EU. For example, if you place an order within the USA to be delivered within the USA, 0% tax is charged on your order. If your delivery destination is within the EU, you will pay Tax/VAT at the standard rate of 23%.

Q: I cannot log into my account - how do I order?
A: You can request a new password. Or you can place an order without logging in, you do not need to have an account or log in to place an order.

Q: How can I wash my sweater?
A: The golden rule is wash as seldom as possible and air frequently. We call this ‘wind-washing’, hang your garment out in the air and you will be amazed at how fresh it becomes. Never machine wash; they should be washed by hand using wool washing detergent and in cool water below 30 degrees Celsius. Always dry your jumper flat and never put in a tumble drier

Q: How will the recipient know who sent their gift?
A: A gift card including your personalised greeting will be sent with your purchase if you have entered one online.

Q: Why can’t I proceed without entering the recipient’s telephone number?
A: To ensure timely and efficient deliveries our couriers may need to contact recipients to get directions if required. Deliveries cannot be guaranteed without the correct delivery information.

Q: Will my Credit Card details be secure on your website?
A: Yes, all details are 100% secure. Our Shopping Cart section includes Comodo SSL security to encrypt all Credit Card details.

Q: What methods of payment do you accept?
A: We accept all major credit cards, including Visa, American Express, MasterCard, Discover, Paypal, Visa Debit, 3V.

Q: What are Reward Points?
A: You earn one Reward Point for every US $2 you spend on TheIrishStore. You can convert your Reward Points to get a coupon to spend on jewelry, clothing, homeware, or any of the thousands of products on Your Reward Points are added to your account after your order has been delivered. You can only view and redeem Reward Points on the desktop version of

Q: I ordered an item on August 26th - Why didn't I receive Reward Points?
A: TheIrishStore Reward Points program was launched on Wednesday 27th August 2014. Only orders made from the launch date onward are eligible to earn Reward Points.

Q: What happens to my Reward Points if I cancel my order?
A: TheIrishStore may revoke Reward Points if an order is cancelled. Your Reward Points are added to your account after your order has been delivered. 

Q: Do I earn Reward Points on shipping costs?
A: No, shipping costs do not currently earn Reward Points. You earn Reward Points on every item delivered from TheIrishStore.

Q: I have another promotional code. Can I use it with my Reward Points coupon?
A: It is only possible to use one promotional code per order on We recommend you get the best value by redeeming your Reward Points when you do not have any other active promotional codes from TheIrishStore.

Q: How will I receive my Reward Points coupon?
A: You will receive your coupon by email. You can check that your contact details are correct in your Account. Please contact us if you have not received your email coupon.

Q: How do I redeem my Reward Points?
A: You can redeem your Reward Points as quickly as you earn them – just click the green button at the bottom of the Reward Points page in your Account on the desktop version of A coupon to the full value of your Reward Points will be emailed to you. Use the promotional code included in your coupon at checkout to receive your discount. You can check your contact details in your Account. Please contact us if you have not received your coupon. 

Q: Where can I view my Reward Points?
A: You can view, manage and convert your Reward Points in the Rewards section of your Account on any computer desktop. It is not possible to manage or convert your Reward Points on mobile at present.

Q: How long are my Reward Points valid for?
A: Your Reward Points for valid for one year after the date of purchase. You can check the expiry date of your Reward Points in your Account.

Q: What are my Reward Points worth?
A: Every US $2 dollar you spend equals one Reward Point. Every Reward Point is worth 10 US cent against any purchase on TheIrishStore. You can login to My Account to see how many Reward Points you have earned.

Q: How do I earn Reward Points?
A: You earn Reward Points for every order delivered from TheIrishStore. If you have an account with TheIrishStore, login before checkout to make sure your points will be registered. If you do not have an account, your points will be sent to the email address you use at checkout. You must have an account on TheIrishStore to redeem Reward Points. You can create an account here now.

Q: What can I spend my Reward Points coupon on?
A: You can use your coupon to receive a discount on any item on TheIrishStore. Please note that your coupon code cannot be used in conjunction with any other promotional code.

Q: Can I use my Reward Points coupon on the phone?
A: Currently, your Reward Points coupon can only be spent on online purchases. When you convert your Reward Points, a coupon with a promo code will be emailed to you. Simply enter the promo code at checkout to receive your discount.

Q: Can I redeem my Reward Points on my smart phone?
A: You can view and manage your Reward Points on the desktop version of the website at present. It is not possible to view or redeem Reward Points on the mobile version of The Irish Store currently.

Call Us:
USA Toll Free: 1-800-707-5037 (until 7:30pm EST)

Rest of World: +353 1 861 1590 (until 12:30am GMT)