RETURNS POLICY
With over 15 years’ experience selling Irish products, we are very passionate about our products and pride ourselves in our excellent customer service. We hope you will be pleased with your purchase. If you are not satisfied we’ll be happy to offer you a refund on merchandise that is returned in its original condition within 3 months of receipt. The only exception to this is Personalized Products, Perishable items product, Personal items product (socks & slippers), Crafted products, Earrings or Made To Order Items.
We will not refund postage/courier costs incurred for items returned outside our free return system.
Please note that returns have a processing time of up to 14 business days from receipt at our returns facility. This may be longer at peak times. All items must be confirmed as received back in a fully unused and re-saleable condition before we can process your return. Please note that the original shipping fee paid to deliver your order to the shipping address is non-refundable.
Please ensure you have purchased with us before making a return. Parcels returned to us in error will not be processed.
We will not refund postage/courier costs incurred for items returned outside our free return system.
Please note that returns have a processing time of up to 14 business days from receipt at our returns facility. This may be longer at peak times. All items must be confirmed as received back in a fully unused and re-saleable condition before we can process your return. Please note that the original shipping fee paid to deliver your order to the shipping address is non-refundable.
Please ensure you have purchased with us before making a return. Parcels returned to us in error will not be processed.
EXCHANGE
You can request an exchange through our Returns Portal or simply get in touch with our Customer Service team, and we’ll be happy to help. Please note that all exchanges are subject to availability.
For more information, please visit our Exchange Information page.
DAMAGED OR DEFECTIVE
If the item is damaged or defective, please email or call us immediately for instructions.
• Damage claims must be filed within 2 days of receipt of goods.
• Claims for defective items must be made within 30 days upon receipt of goods
• Normal wear is not considered a defect.
• Damage claims must be filed within 2 days of receipt of goods.
• Claims for defective items must be made within 30 days upon receipt of goods
• Normal wear is not considered a defect.
DELIVERY INFORMATION
For delivery and shipping information please click delivery and shipping information.
