Free Returns Policy
With over 15 years experience selling Irish products, we are very passionate about our products and pride ourselves in our excellent customer service. We hope you will be pleased with your purchase. If you are not satisfied we'll be happy to offer you a refund or exchange on merchandise that is returned in its original condition within 90 days of receipt. The only exception to this is Personalized Products, Perishable items product or Earrings unless they are faulty.
For our customers, we offer a FREE RETURNS GUARANTEE, as we have a returns agent in the USA and in Ireland.
Returns are Easy
If the item is damaged or defective, please call or email us immediately for instructions.
Just fill in and return your package as per the RETURN FORM included with your parcel.
If you need a new form and label and if you are based in the USA please click here.
To track your returned item using the tracking number on your prepaid return label please click here.
If you are based outside the USA please click here. Returns are still free!
Or if it suits better, please call one of our Irish customer service team who will be happy to help.
Please note that orders or items returned for exchange or refund can have a processing time of up to 14 business days from receipt. This may be longer at peak times. All items must be confirmed as received back in a fully unused and re-saleable condition before we can process your exchange or refund. Please ensure you have purchased with us before making a return. Parcels returned to us in error will not be processed.
- Damage claims must be filed within 2 days of receipt of goods.
- Claims for defective items must be made within 30 days upon receipt of goods
- Normal wear is not considered a defect.
For delivery and shipping information please click here.
- USA/ CA Toll Free: 1-800-707-5037 (until 7:30pm EST)
- USA/ CA Toll Free: 1-800-707-5037 -Sat - Sun 5-10pm EST
- International: +353 1 861 1590 (until 12:30am GMT)