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With over 15 years’ experience selling Irish products, we are very passionate about our products and pride ourselves in our excellent customer service. We hope you will be pleased with your purchase. If you are not satisfied we'll be happy to offer you a refund or exchange on merchandise that is returned in its original condition within 90 days of receipt. The only exception to this is Personalized Products, Perishable items product or Earrings unless they are faulty.
For our customers, we offer a FREE RETURNS GUARANTEE, as we have a returns agent in the USA and in Ireland.
If the item is damaged or defective, please email or call us immediately for instructions.
Please note you will need your order number as per your order confirmation email. This is a 9 digit number starting with 2.
All returns are processed for a refund. Should you need an exchange, please -order your items online or by phone.
If you are based within the USA please click here to process a return.
If you are based outside the USA please click here. Returns are still free!
Or if it suits better, please call one of our Irish customer service team who will be happy to help.
Please note that returns have a processing time of up to 14 business days from receipt at our returns facility. This may be longer at peak times. All items must be confirmed as received back in a fully unused and re-saleable condition before we can process your return.
Please ensure you have purchased with us before making a return. Parcels returned to us in error will not be processed.
For delivery and shipping information please click here.